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voice & data solutions

 

Voice Solutions
RM's e Phone
The Virtual Call Center

 

How does Royal Market VCC compare with a traditional call center?

Traditional PBX/ACD

Royal Market Virtual Solution

Large office of people

Agents distributed across the city

Dedicated agent

Agents can share other functions within the org. in other departments and still receive calls, when queues demand increase

Queue Banner screen

Each CSR has the queue of info in their screen

Real Estate cost

Share, minimize or eliminate (CSR at home) Real Estate cost

Equipment investment

Monthly cost/no long term commitment as in a lease

Monitoring (over the shoulder)

Technology oriented real time monitoring tools

In House tech personnel

Outsourced ASP Tech group/remote monitoring tools

Non-flexible working environment - Quality agent retention could be affected

Agent availability increased by flexible scheduling - agents can work from home/office

 

Traditional PBX/ACD Royal Market Virtual Solution
Large office of people Agents distributed across the city
Dedicated agent Agents can share other functions within the org. in other departments and still receive calls, when queues demand increase
Queue Banner screen Each CSR has the queue of info in their screen
Real Estate cost Share, minimize or eliminate (CSR at home) Real Estate cost
Equipment investment Monthly cost/no long term commitment as in a lease
Monitoring (over the shoulder) Technology oriented real time monitoring tools
In House tech personnel Outsourced ASP Tech group/remote monitoring tools
Non-flexible working environment - Quality agent retention could be affected Agent availability increased by flexible scheduling - agents can work from home/office


How do you implement a Royal Market Inc. VCC solution?

Record basic messages,

Install CSR software on CSR computers, and assign Login ID.

Test calls and procedures.

Forward 800 or local number to TELAX phone system.

Go live.

Elapsed time, 5 to 10 business days depending on client customization needs.

Frequently Asked Questions

 

 

 

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