The Virtual Call Center
What are the
benefits of the VCC?
based agent-employer relationship benefits (retention, recruitment,
can be easily addressed with shared non-agent co-workers from
desks or homes.
for routing, greetings and caller options for best possible customer
can present themselves with the image of a large Customer
Can be use
as starting point for anyone planning a larger call center - "
invest in a 50 agent call center today when you won't need it
for 2 or 3 years
savings in office space, phones lines, and computer equipment
CSR at home
The VCC will
cover all the standard features of a regular ACD, for a fraction
phone line to agent ratio to a one to one relationship - you will
longer pay for extra Telco lines to facilitate your callers
waiting in your queue
dispersed call centers into one ACD group.
add or subtract the number of agents you require to match traffic.